Our Process
The Design/Build Concept
The term “design/build” means that the contractor is proficient at being both the designer and builder for your project. This approach avoids the age-old “too many cooks in the kitchen” confusion between an architect and builder. With design/build, there is a level of communication and trust not found in the typical bidding process. We take responsibility for the project, and we will never design something that we can’t build. In addition, if we encounter unexpected conditions during the building process, we can modify the plans quickly and professionally while minimizing the delays to the project schedule.
Over the past 30 years we have created a comprehensive process that guides our clients through the maze of remodeling. From 3-D designs that allow our clients to “see if before they buy it”, to product and color selection assistance, and project schedules that display what to expect day-to-day throughout the project; our clients have “Peace of Mind” in knowing exactly what their project includes, what it will look like, how long it will take, and precisely how much it will cost.
The Design/Build Process
Step 1 - Initial Call/Phone Consultation
When you call our office, a member of our team will ask you a few questions and forward that information to one of our consultants. If all consultants are on the other line or out on appointments; we will return your call within 1 business day. During your call, which can last up to 15 minutes, we gather all necessary information about your home, the project at hand, and contact information, plus answer any question you may have. If appropriate, we’ll then schedule an in-home meeting to review everything in-person.
Step 2 - Initial Home Meeting
You will need to allow approximately 1-2 hours for the initial in-home meeting. All decision makers should be present at this meeting to further discuss your needs, expectations, apprehensions, and budget restraints. We would like to see any drawings, pictures, etc. that will help to better describe your desires.
After reviewing the project in detail, we will give you a “Ball Park” cost-range for your project like; $45,000 to $60,000. This “Ball Park” range is given to ensure that we are all on the “same page” before moving forward with the final selections and proposal for your project.
Step 3 - Design/Estimate Phase
We begin with a “3-D” layout-drawing based on your desires and needs discussed at the initial meeting. If the design was not clear at the initial meeting; we may opt for a “Design Review” before pricing out the project.
Once the design is agreed upon we will start working on the “Fixed Project Cost”. This involves consulting any suppliers, trade-contractors, and vendors for pricing on all aspects of your remodel. Ultimately, we do all the necessary “leg work” to compile an exact budget so that you can feel comfortable knowing precisely how much your remodel will cost.
Step 4 - Presentation/Contract Meeting
After reviewing the drawings, we will provide you with a detailed proposal (scope of work) and a fixed-price for your project. The written proposal will outline all the details and specifications of your project. An approximate start-date, payment plan, and project-schedule is also often included at this meeting. Once agreed upon and signed; this proposal becomes a Construction Agreement. Any “3-D” drawings and layout sheets are then available to you after the contract signing.
Step 5 - Selections Phase & Project Preparation
At this time, you will meet with our professional interior designer and make any final color selections such as; flooring, cabinet, countertop, or wall colors. This is also the time for you to purchase any “owner supplied” items such as; furniture, appliances, or specialty lighting etc. After all the selections are finalized, we will order all materials, organize, plan, and prepare your project for production. Once your project packet is handed over to the production team, your Production Manager will select a Lead Carpenter, finalize the anticipated schedule, and obtain any necessary permits.
Step 6 - Pre-Construction Meeting
The Production Manager and Lead Carpenter will accompany the Sales Consultant to meet with you at your home about a week before construction begins. The pre-construction conference is designed to orient the production team to your project and to introduce everyone to your family. They will also get the “lay of the land” and discuss various aspects of the project: areas impacted by the project, debris removal, alarms, pets, etc. We’ll also discuss what steps we can take to lessen the impact on your daily life. At this time, we will also provide you with a printed schedule (subject to weather delays, etc.).
Step 7 - Construction Phase
Here’s where it starts to get fun! Our crew will provide you with smiles, daily progress, and the cleanest job site possible. Your hard work during the planning process and selection phase is complete and now you can sit back and let the project happen. Your Lead Carpenter will be your daily point of contact; with the assistance of our Production Manager, they will guide you through any questions, concerns, and possible schedule alterations. The Lead Carpenter will also work with you to ensure the final punch-list is completed, so the final walk-thru can be just that, a final walk-thru.
Step 8 - Project Completion/Report Card
When construction has finished you will either receive a final “Report Card” via e-mail or participate in a project walk-thru with your sales consultant so that you can express any areas we exceeded or met your expectations, and any ways we could have made the process better for you.
Finally: Hooray! Congratulations, and THANK YOU for making the journey with us through the remodeling process. Your beautiful finished product and the smile on your face is what makes it all worth the effort. We have to warn you though, many clients describe missing the Lead Carpenter, BUT the best remedy is to start planning your next project!
